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Solutions to Empower Your Customers

From providing information about outages, bills, and energy usage to offering self-service tools, iFactor helps you meet the rising expectations of customers while managing costs.


Outage Communications

Increase customer satisfaction by being more proactive and transparent during outages. iFactor solutions let customers view outages using interactive outage maps, report outages via maps and text messaging, and receive outage updates through email, automated voice, text message and mobile app channels.

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Outage Communications

Billing and Payments

Improve collections and help meet customer expectations by offering customers the billing and payment options they want. iFactor solutions let customers view and pay bills from their mobile device, pay bills in emails, and authorize payments with a text message. In addition, iFactor alerts keep customers up-to-date on account balances, bill due dates, and payment status.

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Billing and Payments

Customer Engagement

Increase program participation and improve customer satisfaction by providing customers with instant access to energy usage, account information and integrated home automation functionality. iFactor solutions also help engage customers in demand response, energy efficiency and other special programs.

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Customer Engagement

Energy Usage

Reduce customer energy usage and engage customers with proactive energy usage alerts and messaging. iFactor solutions can provide the real-time energy usage information customers want and even help them reduce usage by controlling appliances such as thermostats with integrated home automation.

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Energy Usage

Account Management

Keep customers happy by communicating with them in their channel of choice. iFactor preference management lets your customers choose the channels by which they want to be communicated with about billing, outages, service requests, and more.

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Account Management

Gas Solutions

Keep customers informed about their natural gas service with alerts, mobile apps and interactive maps that share information about account balances, service changes, and leaks in their area. iFactor solutions automate and personalize customer communications, improving customer satisfaction and streamlining processes for customers and staff.

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Gas Solutions

More Solutions

There’s no limit to what you can do with iFactor customer communication tools. Use our map platform to communicate information such as locations of monitored gas leaks, infrastructure improvements, or smart grid rollouts, use alerts to share information with new stakeholders such as regulators and local officials, or integrate new functionality into your mobile apps. The sky’s the limit. Contact us to see what we can do to help meet your needs.

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More Solutions