Secure Portal with Role-Based Feature Access
The Municipal Portal provides controlled access to outage and restoration information and resources. Municipal-level users can request accounts, which are reviewed and approved or rejected by utility administrators. Different types of users, including municipal officials, state regulators, customer service representatives, and critical account managers can be given access to different types of information depending on their needs.
Outage Map and Critical Infrastructure Information
The Municipal Portal can include a Critical Infrastructure map, which is a version of the Storm Center outage map that includes additional information intended for utility employees and/or municipal officials. For example, the map can include additional information about outages affecting critical accounts (hospital, water treatment plant, fire station, police station, etc.) or about transformers affected by outages. Customers Affected lists can also be included for Employee users, with additional details including transformer number, account number, address, and contact information for critical accounts.
Restoration Priority List
Municipal users can view a list of critical accounts in their municipality. During outages, the list highlights critical accounts that are affected and allows municipal users to provide restoration priority rankings and comments for each account affected by an outage. You also have the option of providing contact information or other notes for municipal users about overall restoration plans and progress.
Alerts for Community Stakeholders
Municipal users can add contact information and register to receive alerts by email, text message, or automated voice message about their region and its critical infrastructure. These alerts include the option to subscribe to updates on an outage affecting an individual account, or to subscribe for threshold alerts about the total number of customers affected or the total number of outages in an area.