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Newfoundland Power Creates Mobile App for Customer Self-Service

Posted on September 15th, 2016

Newfoundland Power now has a mobile app for its customers on the iOS and Android platforms. The utility developed the app with KUBRA in response to its customers’ increasing desire to connect with Newfoundland Power digitally. Communications challenges experienced during extended outages in January 2014 led to Newfoundland Power investigating new customer service tools, and a mobile app was selected to help expand communications.

Newfoundland Power mobile app Home Screen and My Account Info - Android

L: Home Screen; R: My Account Information Screen

The app allows customers to:

  • View power outages in their area
  • Report a power outage
  • Log in to view account information
  • View current and historical bills
  • Submit a meter reading
  • See blog posts and news items
  • View the Newfoundland Power Twitter feed
  • Access contact information for Newfoundland Power
Newfoundland Power mobile app Outage Info and Outage Reporting - Android

L: Outage Information Screen; R: Report Outage Screen

Newfoundland Power newsletter promotion about new mobile app

Newfoundland Power newsletter promotion about the new app

The Newfoundland Power app uses our native mobile app solution. This is the first app we have implemented with the Meter module that allows customers to submit meter readings. Newfoundland Power also uses our Notifi alert solution to provide power outage alerts to customers via SMS text message and email.

About Newfoundland Power
Newfoundland Power operates an integrated generation, transmission and distribution system throughout the island portion of Newfoundland and Labrador. With a customer base of approximately 259,000 accounts, Newfoundland Power is committed to safety and dedicated to providing the highest level of customer service and reliability of electricity in the most cost-efficient manner possible. For more information on Newfoundland Power, please visit


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