iFactor™ is dedicated to providing leading-edge communication solutions exclusively for the utility industry.
iFactor was founded in 2004 by three friends who saw an opportunity to use their deep knowledge of GIS and utility operations software to assist utilities with technical projects. Originally known as iFactor Consulting, the team began working with utilities on projects in a consulting role, including one designed to help utilities better communicate with customers during power outages through an interactive outage map. Unique to the market, the outage map became the first product offered by iFactor.
As time went on, the company expanded its product offering to build a complete suite of customer communications products that include utility maps, mobile apps, automated alerts, and preference management. These solutions allow utilities to communicate with customers about a range of topics, from power outages to billing and payments to energy usage. Today, the company has grown to a team of more than 70 with offices and remote employees located in Arizona, Colorado, Illinois, Pennsylvania, North Carolina, Oregon, Alabama, Kansas, Texas, and California.
iFactor develops software products and delivers complete communication solutions for the utility sector, delivering information to more than 150 million people in North America through deployments at more than 45 utility companies. iFactor’s products and solutions enable utilities to leverage connected technologies such as the web, mobile web, and smartphones to interact with their customers.
iFactor’s products are changing the way utilities approach customer interaction. Our products have given utility companies unprecedented tools for sharing valuable and helpful internal data, have provided easy-to-manage and streamlined applications that improve customer satisfaction and meet regulatory demands, and have continually proven to be both cost-effective and comprehensive.